Shipping, Returns & Privacy policy

Every box is packed with extreme caution and is checked 2 times before shipping. Please make sure you read our shipping and returns policy before any purchase,

Shipping Policy

DISCLAIMER

Please note that your shipping and billing information is required to match in order for us to successfully process your order.


For security purposes, in the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs. If you have any special requests, please do not hesitate to contact info@1990candles.com as we are more than happy to try our best to accommodate you.

 

PROCESSING TIME

Orders typically ship out within 3 to 4 days. Orders placed Fri-Sun will ship out on Monday.
If you have placed a pre-order, please refer to your original order confirmation email for shipping details. 

 

SHIPPING DESTINATIONS, TIME & RATE


Shipping rates are calculated on a per item basis
 

 

UNITED KINGDOM
Local Standard Shipping is £3.99 (Includes Tracking & 3-5 Business Day Delivery Time)

 

EUROPE
International Standard Shipping is £7.99 (Includes Tracking & 5 Business Day Delivery Time)

 

UNITED STATES 

International Standard Shipping to the US is £14.99 (Includes Tracking & 7 Business Day Delivery Time)

 

REST OF THE WORLD
International Worldwide Shipping is £19.99 (Includes Tracking & up to 10 Business Day Delivery Time)

 

LOCAL TAXES/CUSTOMS DUTY

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Duties and taxes on international shipments will be billed automatically to the recipient.

 

TRANSIT TIMES

1990 CANDLES displays the transit times quoted by the shipping carrier companies. It reflects the average duration of transit - it may be faster or considerably longer. Please note, 1990 CANDLES is not responsible for delays caused by the carrier and/or customs.

Return & Exchange Policy

You are entitled to an exchange or refund ONLY IN CASE OF PRODUCT DEFAULT within 14 days of receiving the item.  

 

SALES ITEMS CAN'T BE RETURNED OR REFUND


Due to the nature and materials used our candles are considered FINAL SALE.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS, except for product default.

Please note that the product must be returned unused, unscratched, in the original packaging & including all tags, tissue & box. Requests for returns (refunds or exchanges) after 14 days from confirmation of your order being shipped will not be considered. In case of exchange or refund neither the original shipping cost nor the return shipping cost will be repaid. 

HOW TO RETURN YOUR ORDER

Please email info@1990candles.com to notify us regarding your exchange/refund.

You must return your items to the address below within 7 days from the day you receive your package.
Please write your order number on the outside. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. 

Please send all returns to:

AA MEDIA STUDIOS

Unit 6, 49 Effra Rd,

Brixton, London SW2 1BZ

UNITED KINGDOM

REFUNDS, PROCESSING & ADDITIONAL INFO

Refunds will be processed within approximately 1 to 3 business days after we receive your return.

1990 CANDLES recommends sending return parcels with tracking as we are not liable if your return is not received. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery and a scanned image of the signature obtained upon delivery. If you cannot provide this information, 1990 CANDLES will not be held accountable for any losses. 

 

If you are unclear, email: info@1990candles.com for assistance!

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@1990candles.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@1990candles.com.